Free Shipping On Orders $35+

FAQ

Are there requirements to use Affirm?

Yes. You’ll need:

To be 18+ years old
A Visa/Mastercard credit/debit card. Your debit card must have the Visa or Mastercard logo
An SMS-capable phone number
To meet the minimum cart size required to use Klarna as a payment option at checkout

How do I make my payments?

At checkout, you will set up 4 convenient, automatic pre-authorized payments that debited/charged your Canadian Visa/Mastercard

Which payment methods are accepted?

Eleganza accepts all major debit and credit cards such as Visa, Discover, Maestro and Mastercard. Prepaid cards are not accepted.

What if I can't make a payment?

Please reach out to the Eleganza team and they will be happy to look into the options available. You can contact them through this our email address

FAQ

How do I set the password lock?

It’s simple: follow the included instructions to set your personal 3-digit code, which you can change anytime.

Can I wash the bag?

Yes — just remove all electronics and wipe it with a damp cloth, then let it air dry.

Does the USB port come with a power bank?

No, you’ll need to connect your own power bank to the internal cable.

Is it waterproof?

It’s water-resistant, meaning it protects against light rain and splashes, but not full submersion.

Will it fit a 13-inch laptop?

Yes, it comfortably fits most tablets and small laptops up to 13 inches.

How long does shipping take?

Standard shipping is 5-8 business days, with express options available at checkout.

🔄 Return & Refund Policy

We accept returns within 30 days of delivery on unused and unopened items. To start a return, please contact us at [your email]. Once approved, you’ll receive instructions to ship the item back. Refunds are issued to the original payment method once the return is received and inspected.

Note: Shipping fees are non-refundable.

🔐 Privacy Policy

We respect your privacy. Your personal information is used solely for order fulfillment, support, and communication related to your purchase. We do not share or sell your information to third parties. All transactions are processed securely via Shopify’s payment system.

📦 Shipping Policy

We process orders within 1–3 business days. Once shipped, delivery typically takes 5–10 business days depending on your location. You’ll receive a tracking number as soon as your order ships. We are not responsible for delays caused by the carrier or incorrect shipping info provided at checkout.

📜 Terms of Service

By using our store, you agree to our terms and policies. All products are for personal use only. We reserve the right to update pricing, product descriptions, or policies at any time without prior notice.

Your cart

Your cart is empty

Estimated total

FAQ

FAQ

How do I set the password lock?

Can I wash the bag?

Does the USB port come with a power bank?

Is it waterproof?

Will it fit a 13-inch laptop?

How long does shipping take?

🔄 Return & Refund Policy

🔐 Privacy Policy

📦 Shipping Policy

📜 Terms of Service

Country/region

FAQ

FAQ

How do I set the password lock?

Can I wash the bag?

Does the USB port come with a power bank?

Is it waterproof?

Will it fit a 13-inch laptop?

How long does shipping take?

🔄 Return & Refund Policy

🔐 Privacy Policy

📦 Shipping Policy

📜 Terms of Service